Refund & Cancellation Policy

Last Updated: July 17, 2026

At **GlowWithKamal** (Kamal Cosmetic), we strive to ensure that you are fully satisfied with our fresh-batch herbal formulations. Since we manufacture personal care cosmetics, we operate under standard hygiene and return guidelines.

1. Order Cancellations

You can request to cancel your order within 24 hours of database enquiry confirmation, before the shipping process begins. To request a cancellation:

• Call or WhatsApp our support line: +91 6342656788
• Or email us at: contact@glowwithkamal.com

Once the package is handed over to the courier partner, we cannot support cancellation requests.

2. Returns Policy

Due to standard health, safety, and hygiene regulations associated with skincare products, we do not accept returns or offer refunds for opened or used products.

We only accept returns and provide replacements under the following exceptions:

• Transit Damage: The outer box or bottle arrived broken or leaked.
• Incorrect Item: You received a product different from the one confirmed in your invoice.

3. Claim Verification

If you receive a damaged or incorrect package, please contact us within 48 hours of delivery. To process a replacement:

1. Record a brief video showing the unboxing of the package (clearly showing the address label and damage).
2. Send the unboxing video and photos of the damage to us via WhatsApp at +91 6342656788 or email at contact@glowwithkamal.com.

Our validation team will inspect the media and dispatch a new replacement package within 48 business hours if approved.

4. Refund Settlements

If a replacement item is out of stock, we will issue a full refund to your original payment method (Bank Transfer, UPI, or Wallet). Refund processing takes 5-7 business days to reflect in your account.